Terms & Conditions
TERMS & CONDITIONS
We take the protection of your personal information very seriously. This policy is intended to help you understand how we collect, use and safeguard the information you provide on our web site.
We provide this privacy statement to help you to understand what we may do with any personal information that we obtain from you. By providing your personal details to us, you signify your acceptance of our Privacy Statement. If you do not agree to this statement, please do not provide your personal details to us. This privacy statement is incorporated into, and part of, the Terms and Conditions, which govern your use of the site in general. We will use your information for the purposes set out below. You will have an opportunity to unsubscribe whenever we communicate with you.
You may choose to register at www.shop.chocolatemonggo.com. If you do, you will have an email address and password registered for your account. You are responsible for maintaining the confidentiality of your account and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account. You agree to provide only accurate, truthful information. We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these Terms and Conditions or if we decide, in our sole discretion, that it would be in our best interests to do so.
ACCURACY OF CONTENT
We attempt to be as accurate as possible when describing our products on www.shop.chocolatemonggo.com ; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours or other content available on www.shop.chocolatemonggo.com are accurate, complete, reliable, current, or error-free. Additional information provided on this site is for educational and informational purposes only. Chocolate Monggo does not take responsibility for any consequence relating directly or indirectly to any information, recommendations, treatment, procedure, action or application of information by any person using the present site. The information contained here is offered without any warranty and it is not liable for its accuracy, mistakes, or for any damage caused by user's reliance on information obtained from www.shop.chocolatemonggo.com.
The products and services available on www.shop.chocolatemonggo.com, are for personal use only. You may not sell or resell any of the products or services you purchase or receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.
SHIPPING AND DELIVERY POLICY
Our standard delivery service charge is 50,000 IDR, except on order above 300,000 IDR the charge will not be subjected. So far, the coverage area for shipping and delivery is Jakarta Area only. Chocolates will be delivered chilled.
While we strive to deliver within the time frame of 1-3 working days for standard orders, Chocolate Monggo is unable to guarantee specific delivery time slots. If you have preferred time for delivery, it will be specified as a special request we will do our best to deliver without guarantee no compensation will be provided for not delivering within the preferred delivery time stipulated. Estimated delivery hours are between 10am-5pm daily, including Sunday and public holidays.
Under normal circumstances, Chocolate Monggo will not be responsible of delayed delivery incase of following:
- Inaccuracy of written address
- Incomplete address
- a problem with the address you provide or if the recipient no longer lives at the delivery address
- the recipient not being in at the time of delivery
- force of majeur
It is important that you ensure that the recipient address you provide is accurate and that you give additional instructions to assist our distribution officer locate “difficult-to-find” addresses, providing us with full contact details, including your contact telephone number, your email address and your recipient’s contact telephone number.
If we are subsequently unable to deliver due to mentioned possibilities, we will attempt to contact you via email or phone. If we are unable to contact you at the time of attempted delivery, we will return the order and await contact from you.
Chocolate Monggo is not responsible for any other costs incurred by the customer due to failed deliveries.
In some circumstances, for example, when delivering to some business addresses, hospitals, hotels or universities, we may not be able to deliver the items directly to the intended recipient. In this case, we will deliver to the reception area or post room and (where possible) obtain a signature from the receptionist (or equivalent). This signature will be our record of delivery.
In the event our standard delivery option is chosen for a business address and a delivery between 10am-5pm fails due to the recipient not being available, or the business being closed, Chocolate Monggo will not accept any liability for the non-delivery and reserve the right to charge an additional delivery charge for any subsequent re-delivery.
RETURNS AND REFUNDS
Chocolate Monggo will not accept any returns and/or refunds of our products unless they were incorrectly delivered or the packaging is damaged during delivery. Customers are advised to inspect the general condition of the products immediately upon receipt of the delivery. No claims shall be entertained once the delivery order has been accepted by customers.
Once an order has been successfully submitted with payment duly authorized, Chocolate Monggo will not entertain any request for cancellation of the order. As such, please ensure that you have checked all details prior to submitting your order for processing.
We do not accept refunds or returns in the event that the designated recipient for your order cannot be contact/locate. In this case, we will contact the buyer to re-confirm. If purchaser desired to re-deliver or re-route to any new address, any additional delivery charges to shall be borne by the purchaser.
Online/e-store purchases are treated as separate from offline showroom; product returns for online/e-store purchases will not be entertained at any of Chocolate Monggo showroom.
All your purchases are insured against theft and accidental damage whilst in delivery from Chocolate Monggo to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered.
All content available on www.shop.chocolatemonggo.com, including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation thereof are the property of Chocolate Monggo and are protected by Indonesia copyright laws. The trademarks, logos, and service marks displayed on www.shop.chocolatemonggo.com are the registered and unregistered marks of Chocolate Monggo and are protected by Indonesia trademark laws. Neither the Content or Trademarks nor any portion of www.shop.chocolatemonggo.com may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our prior written consent.